Privacy Policy

1. Who We Are

This website is operated by Al Jazeera Flour Mill LLC and Al Jazeera Foodstuff Trading LLC (together, "Al Jazeera", "we", "us", or "our"), based in Masafi, Fujairah, United Arab Emirates. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

2. Information We Collect

We collect the following types of information:

• Order details — your name, phone number, and delivery address (Emirate, area, building/villa, and any additional details such as apartment, street, or landmark) when you place an order.
• Account information — if you sign in with Google, we receive your name, email address, and profile picture from your Google account.
• Saved addresses — if you save a delivery address to your account for future orders.
• Location data — only if you choose to use the "Use my current location" feature during checkout to help fill in your address.

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders.
• Contact you regarding your order, including via WhatsApp, phone, or email.
• Maintain your account and saved addresses, if you choose to sign in.
• Improve our website and the products and services we offer.
• Respond to your questions or support requests.

4. How Orders Are Processed

When you place an order on our website, your order details and delivery information are compiled into a message that is sent to us via WhatsApp. From that point on, your order is confirmed, coordinated, and delivered through direct WhatsApp communication with our team. This means your name, phone number, and delivery address will be visible in that WhatsApp conversation and to the staff handling your order.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Our own staff, for the purpose of fulfilling and delivering your order.
• Service providers that help us operate the website (such as hosting, database, and map/address lookup services), solely to the extent needed to provide those services.
• Authorities, where required by law.

6. Data Retention

We retain your account and order information for as long as your account remains active, or as needed to fulfill the purposes described in this policy, unless a longer retention period is required by law.

7. Your Choices

You may check out as a guest without creating an account. If you have an account, you can update or remove your saved addresses at any time. To request deletion of your account or personal data, please contact us using the details below.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at aljazeeraflourmill@gmail.com or via WhatsApp through the order confirmation channel.